No. There is no minimum order amount for online purchases.

No. Anyone can browse and purchase freely on our portal without the need to register. Once the products are in the shopping cart, to conclude your purchase we will ask for your shipping and registration details. This will allow you, starting from the second purchase, not to have to re-enter your data because, by logging in, the information necessary for shipping will already be available. Of course, you can always specify a different shipping address.

Of course you can. When entering your data in the checkout, please specify a different shipping address than the billing address.

Janas gift boxes are made with elegant white Canneté boxes, and wrapped with red satin ribbon. The products are laid on a bed of natural straw.

Extra charge for gift box € 5,00
For your Free Greeting Card, please enter the desired message in the NOTE field.

Certainly. You can call our offices at +800 526270, operating from Monday to Friday from 9:00 a.m. to 6:00 p.m. and on Saturdays from 10:00 a.m. to 4:00 p.m., so you can tell us which products you would like to receive and which payment method you would like to apply. We will take care of your order.

All Janas shipments are made by express courier, to ensure the fastest delivery to its customers.
The cost of shipping is free for orders over € 89.90. For orders below € 89.90, the shipping cost is € 10.00.

Order amount up to € 89.90 € 10,00 shipping cost
Order amount over € 89,90 Free shipping

The express courier sends two text messages for each shipment. The first is when the shipment is picked up at our logistics base, and the second is when it arrives at the hub for final delivery.

In the second SMS, the customer can interact via a link to personalise the delivery.

Free SMS Alerts

JANAS allows you to agree a delivery date and time, as well as change the recipient's address. The service is available via the link in the two SMS messages sent by the courier.

Change delivery date and place Free

JANAS ships throughout Europe, without any country restrictions. For shipments to Europe, paying cash on delivery is not available.

Shipping costs in Europe vary from area to area (European countries are divided into 2 zones, as detailed below) and by type of transport (by land or by air).

Zone 1: Austria, France, Monaco, Luxembourg, Belgium, Germany, Holland, Spain, United Kingdom, Croatia, Denmark, Finland, Greece, Ireland, Portugal, Sweden, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary.

Zone 2: Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Canary Islands, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey

Shipping cost ZONE 1 ZONE 2 By Truck 29,90 € 39,90 € By Air 55,00 € 65,00 €

JANAS allows you to agree a delivery date and time, as well as change the recipient's address. The service is available via the link in the two SMS messages sent by the courier.

Change delivery date and place Free

You can pay for your purchases by credit card, Paypal and bank transfer.

For orders with delivery abroad we accept credit card and paypal.

Bank transfer: after selecting the bank transfer payment method, you will receive a confirmation email with all the details to make the payment. Once we have received your payment, we will proceed to prepare your package.

100% secure payments, we use industry platforms with encrypted technology, which guarantees transactions in the utmost security.

Upon confirmation of your purchase, we will send you a payment receipt. For the invoice you can enter the required data in the field NOTES, such as company name, e-mail address, VAT number and identification code. You will receive an electronic invoice.

Or contact us at the toll-free number +800 526270 operating from Mondays to Fridays from 9:00 a.m. to 6:30 p.m. and on Saturdays from 9 a.m. to 1 p.m.

In case of a missing product, please send an email to clienti@janasfood.it or contact us at the freephone number +800 526270 from Mondays to Fridays from 9:00 to 18:30 and on Saturdays from 9 am to 1 pm.

In the case of a damaged product, please send an email to clienti@janasfood.it with the order number and a photo of the products attached. We will contact you as soon as possible to assist you.

Or call our freephone number +800 526270 from Mondays to Fridays from 9:00 to 18:30 and Saturdays from 9:00 to 13:00.

If you are a company and are interested in gift boxes, we can work together to create a tailor-made solution for you. Contact us on our freephone number +800 526270 or send us your request to commerciale@janasfood.it